Veolia ES (UK) Ltd was deemed the Preferred Bidder by Merton Council for services including waste collection, street cleaning, commercial waste collection, winter maintenance, vehicle procurement and fleet maintenance.  Veolia’s contract began on 1st April 2017.

The contract is for a period of 8 years with the option to extend for two further periods of 8 years, a maximum total of 24 years.

Waste and recycling continue as a weekly collection service for residents until October 2018 when the service change will be implemented, which will introduce an alternate weekly residual waste or recycling collection service with a wheeled bin for the residual waste.  For hygiene and public health standards, food waste will be collected weekly for all properties.

Street cleaning is based on an output model where Veolia are required to maintain streets and pavements to a ‘B’ grade as defined by Defra’s Code of Practice on Litter and Refuse.

Defra Grades of cleanliness
The graded standards shown below are as defined in the original Code of Practice on Litter and Refuse issued under section 89(7) of the Environmental Protection Act 1990. These four grades also correspond to the scales used by local authorities for recording levels of street cleanliness for best value indicator BV199.
For litter and refuse:
Grade A: No litter or refuse
Grade B: Predominately free of litter and refuse apart from some small items
Grade C: Widespread distribution of litter and/or refuse with minor accumulations
Grade D: Heavily affected by litter and/or refuse with significant accumulations

Where the cleanliness of a street falls below this standard, as judged by an officer, Veolia are required to return to the road within two hours in town centres and within 24 hours in residential areas to bring the street up to an ‘A’ grade.  Veolia are able to flex their resources and frequency of cleaning in order to maintain these standards.  Litter bins should never be overflowing and when reported as full, they must be emptied within two hours.  Fly-tips should be removed within 24 hours of receiving a report.  Graffiti should be removed within 2 hours if offensive otherwise within two working days.

Any waste issues that need to be addressed by Veolia should be reported to Merton Council so it can be recorded for service monitoring.

Online use the Report It function on the Merton website:

By phone call the Merton Council Contact Centre: 020 8274 4901

Head Office: 020 7812 5000

Veolia UK
8th Floor
210 Pentonville Road
N1 9JY

Twitter: @VeoliaUK